Terms of Sale and Return Policy

Kere Beauty

• kerebeauty.com
• Effective Date: August 15, 2026
• Last Updated: September 30, 2026

1. Introduction

These Terms of Sale and Return Policy ("Terms of Sale") govern all purchases made through the Kere Beauty website at kerebeauty.com (the "Site"). By placing an order with us, you agree to be bound by these Terms of Sale, as well as our Terms of Use and Privacy Policy, which are incorporated herein by reference.

Please read these Terms of Sale carefully before completing your purchase.

2. Our Products

Kere Beauty offers haircare and skincare products formulated for ingredient-conscious customers with textured hair. All products sold through our Site are manufactured and distributed in compliance with Health Canada's cosmetic regulations, including the Food and Drugs Act and the Cosmetic Regulations (SOR/2016-185).

All Kere Beauty products are intended for external cosmetic use only unless otherwise stated on the product label. All sales are final (see Section 7).

3. Placing an Order

3.1 How Orders Work

When you add items to your cart and proceed through checkout, you are making an offer to purchase those items. Your order is not confirmed until you receive an Order Confirmation email from us. We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

3.2 Order Accuracy

Please review your order carefully before completing checkout, including product selections, quantities, and your shipping address. We cannot modify or cancel orders once they have been submitted and confirmed, unless the order has not yet been packed for shipment.

To request a modification or cancellation immediately after placing an order, contact us at [email protected] as soon as possible. We cannot guarantee that changes can be accommodated.

3.3 Product Availability

All products are subject to availability. If an item in your order becomes unavailable after your order is confirmed, we will notify you promptly and issue a full refund for the unavailable item.

4. Pricing and Currency

4.1 Currency

All prices on our Site are listed in Canadian Dollars (CAD) unless otherwise specified.

4.2 Taxes

Applicable federal and provincial taxes (GST, HST, PST, or QST, as applicable to your province or territory of delivery) will be calculated and displayed at checkout. The tax rate applied will reflect the shipping destination.

4.3 Price Changes

We reserve the right to adjust our prices at any time without prior notice. The price that applies to your order is the price displayed at the time your order is confirmed. Price changes will not affect orders already placed.

4.4 Promotional Pricing and Discount Codes

Promotional prices, discount codes, and offers are valid only for the period stated and cannot be applied retroactively to existing orders. Only one discount code may be applied per order unless otherwise stated.

5. Payment

5.1 Accepted Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards with Visa or Mastercard functionality
• Other methods as displayed at checkout

5.2 Payment Processing

All payments are securely processed by Stripe, Inc. Kere Beauty does not store your full credit card number, CVV, or expiry date on our systems. For information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

Your card will be charged at the time your order is placed and confirmed.

5.3 Failed Payments

If your payment cannot be processed, your order will not be confirmed. Please ensure your payment details are correct and that sufficient funds are available. If you continue to experience issues, please contact your financial institution or reach out to us at [email protected].

5.4 Fraud Prevention

We reserve the right to verify payment and identity details before processing any order and to cancel orders that we reasonably suspect to be fraudulent. We are not liable for delays or cancellations resulting from fraud screening.

6. Shipping and Delivery

6.1 Shipping Destinations

We currently ship within Canada. International shipping availability will be updated on the Site as our shipping programme expands.

6.2 Processing Times

Orders are typically processed and dispatched within 1–2 business days of order confirmation, excluding weekends and Canadian statutory holidays. Processing times may be extended during peak periods, promotions, or launches — we will communicate expected delays where possible.

6.3 Estimated Delivery Timeframes

Estimated delivery timeframes will be provided at checkout and in your shipping confirmation email. These are estimates only and are not guarantees. Delivery times depend on the carrier and your delivery location.

6.4 Shipping Carriers

We ship via Canada Post and may use other reputable carriers. The carrier used will depend on your location and the shipping option selected at checkout.

6.5 Shipping Costs

Shipping costs are calculated at checkout based on your order total, package weight, and delivery address. Free standard shipping is available on qualifying orders over a minimum order threshold, as displayed at checkout.

6.6 Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

6.7 Delivery Issues

Kere Beauty is not responsible for delays caused by the carrier, customs, weather events, or circumstances outside our control. If your order is significantly delayed beyond the estimated timeframe, please contact us at [email protected] and we will assist in investigating with the carrier.

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment at your expense or issue a refund for the product cost (excluding original shipping fees).

7. Returns and Refunds

We are committed to your satisfaction with every Kere Beauty purchase. Please read this section carefully, as our policy reflects the nature of personal care and cosmetic products.

7.1 All Sales Are Final

Due to the nature of our products — personal care, haircare, and skincare items — all sales are final. For hygiene, safety, and Health Canada regulatory reasons, we do not accept returns or exchanges once an order has been shipped or a product has been opened, whether or not the product has been used.

7.2 Before Your Order Ships

If you change your mind, contact us at [email protected] as soon as possible after placing your order. If your order has not yet been packed for shipment, we will cancel it and issue a full refund (see Section 3.2). Once an order has been shipped, it can no longer be cancelled.

7.3 Damaged, Defective, or Incorrect Items

This final-sale policy does not affect your rights if you receive a product that is damaged, defective, or not what you ordered. Those cases are covered by Section 8.

7.4 Refunds

Refunds for cancelled orders (Section 7.2) and approved claims under Section 8 are issued to your original payment method within 7–10 business days of approval. The timing of the refund appearing in your account depends on your financial institution.

Original shipping fees are non-refundable, unless the refund is the result of our error.

8. Defective or Incorrect Products

We stand behind the quality of every Kere Beauty product. If you receive a product that is:

• Defective or damaged upon arrival
• The wrong item compared to what you ordered

Please contact us within 5 days of delivery at [email protected] with:

• Your order number
• A clear description of the issue
• Photographs of the product and packaging

We will arrange a replacement, exchange, or full refund (including return shipping at our expense) at our discretion.

9. Adverse Skin or Scalp Reactions

If you experience an adverse reaction to a Kere Beauty product, please discontinue use immediately and consult a healthcare professional if needed.

We take product safety very seriously. Please contact us at [email protected] to report the reaction and provide:

• The product name and batch number (printed on the packaging)
• A description of the reaction and when it occurred
• Whether you have consulted a healthcare professional

We will review all reported reactions and may follow up for additional information. As required by Health Canada's cosmetic regulations, we maintain records of adverse reaction reports. Reporting an adverse reaction is voluntary but helps us maintain our product quality standards.

Note: experiencing a reaction to a product does not automatically entitle you to a refund of opened items. We evaluate these situations case by case with care and compassion.

10. Exchanges

We do not offer exchanges. All sales are final (Section 7); if you would like a different product, please place a new order on our Site.

11. Promotional Orders and Bundles

If part of an order that qualified for a discount or free gift (including free shipping) is refunded under Section 8, we reserve the right to adjust the refund to reflect the value actually received. Bundle sets are sold and refunded as a complete set.

12. Gift Orders

Gift orders are final sale like all other orders (Section 7). If you received a Kere Beauty product as a gift and it arrived damaged, defective, or incorrect, please contact us at [email protected]. Approved claims under Section 8 will be resolved with a replacement, or refunded to the original payment method used to purchase the order or as a store credit, at our discretion.

13. Consumer Protection

Nothing in these Terms of Sale is intended to exclude, restrict, or modify rights you may have under applicable Canadian consumer protection legislation, including:

• The Consumer Protection Act (Ontario) or equivalent provincial legislation
• The Consumer Protection Act (Quebec)
• Any other applicable provincial or territorial consumer protection law

Your statutory rights are not affected by these Terms of Sale.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Kere Beauty's liability in connection with any product purchase shall not exceed the purchase price you paid for the product giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages arising from the use or inability to use our products.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded.

15. Governing Law

These Terms of Sale are governed by the laws of Canada and the province of Ontario. Any disputes arising from a purchase will be subject to the exclusive jurisdiction of the courts of that province, except where applicable consumer protection legislation in your province of residence requires otherwise.

16. Changes to These Terms

We reserve the right to update these Terms of Sale at any time. Changes will take effect upon posting to the Site. The Terms of Sale that apply to your order are those in effect at the time your order is placed.

17. Contact Us

For all order inquiries, cancellation requests, shipping issues, damaged or incorrect items, product reactions, and general questions:

Email: [email protected]

Kere Beauty kerebeauty.com 13 Cooke Avenue, Brantford, ON, N3T 0S3

We aim to respond to all inquiries within 2 business days.

Une version française de ces conditions est disponible sur demande. Veuillez nous contacter à [email protected].

© 2026 Kere Beauty. All rights reserved.