Privacy Policy
Kere Beauty kerebeauty.com Effective Date: August 15, 2026 Last Updated: September 30, 2026
1. Introduction
At Kere Beauty, we believe that trust is foundational — in what goes into our products and in how we handle your personal information. This Privacy Policy explains how Kere Beauty ("we," "us," or "our") collects, uses, discloses, and protects the personal information of visitors and customers who interact with our website at kerebeauty.com (the "Site") and our products and services (collectively, the "Services").
We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), Canada's Anti-Spam Legislation (CASL), and all other applicable Canadian privacy laws.
By using our Site or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are and How to Contact Us
Business name: Kere Beauty Website: kerebeauty.com Privacy contact: [email protected] Mailing address: 13 Cooke Avenue, Brantford, Ontario, Canada
If you have questions, concerns, or requests relating to your personal information, please contact us using the details above. We will respond within 30 days of receiving your request.
3. What Personal Information We Collect
We collect only the information necessary to provide you with our Services. This includes:
3.1 Information You Provide Directly
- Account information: name, email address, and password when you create an account
- Order information: billing address, shipping address, phone number, and order history
- Payment information: payment card details — note that all payment transactions are processed by Stripe, Inc. We do not store your full card number, expiry, or CVV on our systems
- Communications: messages, inquiries, or feedback you send us via email or contact forms
- Marketing preferences: whether you have opted in to receive promotional communications from us
3.2 Information Collected Automatically
When you visit our Site, we automatically collect certain technical information, including:
- Device and browser information: browser type and version, operating system, device type
- Usage data: pages visited, time spent on pages, links clicked, referring URLs
- IP address and approximate location (city/region level, derived from IP)
- Cookie and tracking data: see Section 6 (Cookies and Tracking Technologies) below
3.3 Information From Third Parties
We may receive limited information from third-party platforms such as payment processors, shipping carriers, or analytics providers — only to the extent necessary to fulfil your orders and improve our Services.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
| Purpose | Examples |
|---|---|
| Order fulfilment | Processing payments, arranging shipping, issuing receipts and order confirmations |
| Customer support | Responding to inquiries, resolving issues, processing returns |
| Account management | Creating and maintaining your customer account |
| Marketing and communications | Sending promotional emails, product updates, and offers — only with your explicit consent (see Section 7) |
| Site improvement | Analysing usage patterns, troubleshooting, testing new features |
| Legal compliance | Meeting our obligations under Health Canada cosmetic regulations, tax laws, and other applicable requirements |
| Fraud prevention and security | Detecting and preventing fraudulent transactions and unauthorized access |
We will not use your personal information for any purpose other than those listed above without obtaining your prior consent, or as otherwise required by law.
5. Legal Basis for Processing (PIPEDA Consent)
Under PIPEDA, we rely on the following bases for collecting and using your personal information:
- Express consent: for marketing emails and optional communications, we require your active opt-in
- Implied consent: for order processing and customer support, your consent is reasonably implied by the transaction
- Legal obligation: for regulatory record-keeping required under Health Canada, the Excise Tax Act (GST/HST), and other applicable legislation
You have the right to withdraw consent for non-essential uses at any time. Withdrawing consent for marketing communications will not affect our ability to process your orders.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your experience and understand how our Site is used.
Types of Cookies We Use
- Strictly necessary cookies: required for the Site to function (e.g., maintaining your shopping cart, session authentication). These cannot be disabled.
- Analytics cookies: help us understand how visitors interact with our Site (e.g., which pages are most visited). We use this data in aggregate to improve the Site.
- Marketing cookies: used to personalise ads or content relevant to your interests. These are only set with your consent.
Your Cookie Choices
You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect your experience on our Site.
7. Email Marketing and CASL
We comply with Canada's Anti-Spam Legislation (CASL).
We will only send you commercial electronic messages (promotional emails, newsletters, product announcements) if you have provided express consent. You can opt in by:
- Checking the marketing consent box at checkout
- Subscribing through our newsletter sign-up form
Unsubscribing: Every marketing email we send will include an unsubscribe link. You can also email us at [email protected] to opt out. We will process your request within 10 business days.
Opting out of marketing emails will not affect transactional communications related to your orders (order confirmations, shipping updates, receipts).
8. How We Share Your Personal Information
We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:
8.1 Service Providers
We work with carefully selected third-party service providers who assist us in operating our business:
- Payment processing: Stripe, Inc. (processes payment transactions — governed by Stripe's Privacy Policy)
- Shipping and fulfilment: third-party carriers (e.g., Canada Post, UPS, FedEx) receive your name and shipping address to deliver your orders
- Website hosting and infrastructure: cloud infrastructure providers that host our e-commerce platform
- Analytics: tools that help us understand Site usage in aggregated, anonymised form
- Email service providers: platforms used to send transactional and marketing emails
All service providers are contractually required to use your information only to provide services to us and to protect it in accordance with applicable privacy laws.
8.2 Legal Requirements
We may disclose your information if required to do so by law, court order, regulatory authority, or government agency, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
8.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring party. We will notify you in advance of any such transfer and of any material changes to this Privacy Policy.
9. Cross-Border Data Transfers
Some of our service providers (including Stripe and our hosting infrastructure) may process or store your personal information outside of Canada, including in the United States. When this occurs, your information is subject to the laws of those jurisdictions, which may differ from Canadian privacy law.
We take reasonable contractual and technical steps to ensure that any cross-border transfers are protected with an appropriate level of safeguards.
10. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
| Type of Information | Retention Period |
|---|---|
| Order and transaction records | 7 years (required for tax and accounting purposes) |
| Customer account information | Duration of account plus 2 years after last activity |
| Marketing consent records | 3 years from the date of consent or last transaction |
| Website analytics data | Up to 26 months, in aggregated/anonymised form |
| Customer support correspondence | 3 years |
When personal information is no longer required, we securely delete or anonymise it.
11. Your Privacy Rights
Under PIPEDA and applicable provincial legislation, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete personal information
- Withdrawal of consent: withdraw consent to non-essential uses of your personal information at any time
- Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Additional Rights for Quebec Residents
If you are a resident of Quebec, you have additional rights under Quebec's Act respecting the protection of personal information in the private sector (Law 25), including:
- The right to data portability — to receive your personal information in a commonly used technological format
- The right to de-indexation — to request that we cease disseminating your personal information or de-index information under certain circumstances
- The right to submit a complaint to the Commission d'accès à l'information du Québec (CAI) at cai.gouv.qc.ca
12. Children's Privacy
Our Site and Services are intended for adults (18 years of age and older). We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete it.
13. Security
We take the protection of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on all pages of our Site
- Payment card data processed exclusively through Stripe's PCI-DSS compliant infrastructure — we do not store raw card data
- Access controls limiting who within our organization can access personal information
- Regular review of our data practices and security measures
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.
In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA.
14. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or services. This Privacy Policy applies only to our Site and Services. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our Site or send a notification to your registered email address where the changes are significant
Your continued use of our Site and Services after any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact:
Kere Beauty — Privacy Inquiries Email: [email protected] Website: kerebeauty.com Mailing address: 13 Cooke Avenue, Brantford, Ontario
We are committed to resolving your concerns. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC):
Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: priv.gc.ca
This Privacy Policy is provided in English. Une version française de cette politique est disponible sur demande en contactant [email protected].
© 2026 Kere Beauty. All rights reserved.